Privacy Policy

Never Alone is a game offered by E-Line Media (“we” or “us”). This policy covers how we treat the information we collect and receive from users of Never Alone (“users” or “you”). Our goal is to provide you with an enjoyable experience that complies with various privacy guidelines such as the United States Children’s Online Privacy Protection Act (COPPA) and the European Union General Data Privacy Regulation (GDRP).

This Privacy Policy is effective as of December 4, 2018. In the future, the game or our practices may change. When we make changes related to privacy, we will revise this Privacy Policy to reflect the changes. We’ll post the updated version here. If we think the changes will significantly impact your use of the game or the treatment of information you have already provided, we will also notify you and ask that you review and consent to the new policy.

The terms “Never Alone,” the “game”  or the “app” refer to the game Never Alone (Kisima Ingitchuna), including its various editions (e.g. Never Alone: Ki Edition and Never Alone Arctic Collection) and expansion content (e.g. Never Alone: Foxtales) across all devices and platforms, as well as the game’s website located at www.neveralonegame.com.

Information We Collect

Generally

We collect only the information specifically described in this Privacy Policy. We do not ask for or collect any personal information from our users in order to use the game (with the exception of allowing you to provide an email address so that we can contact you regarding a support request that you initiate). This includes not collecting personal information from children.

Information you provide us with your consent

Support Requests: You may have the option of providing us with an email address in the event you initiate a support request. If you provide us with an email address in this situation, we will only use it to contact you with regard to your support request and will remove it from our system at your request.

Information We Track

When you use different features of the game, our automated software and tools may collect certain anonymous usage information for the purposes of supporting our internal operations and improving the game, as described below, for example crash logs; and information about what parts of the game you have accessed, how much time was spent on each screen, etc.).

Cookies

In common with many websites, neveralonegame.com places small files known as “cookies” on users’ machines. Cookies provide a convenient experience for our users, keeping track of user identities as they navigate to different parts of a website.

We may allow third parties to place and read their own cookies, web beacons, and similar technologies to collect information.

For the best experience, we recommend that you allow your web browser to accept cookies from neveralonegame.com. It is possible to configure your web browser not to accept cookies, but this may cause some features of the website not to work properly.

How we use the information we collect

We use and share the information we collect only in the ways listed in this Privacy Policy and not in any other ways. This includes not using or sharing your information with third parties for advertising or marketing purposes.

As noted above, you may receive email from us related specifically to a customer service request you initiate.

We use data we collect to support our internal operations and improve the game, for example improving the quality and design of our services; to identify, analyze and fix bugs and improve app performance; and to create new features, promotions, and services by storing, tracking, and analyzing user activity, preferences and trends.

Occasionally, we may share non-personal, anonymized and/or aggregate data with third parties such as sponsors or academic researchers who are conducting research involving the game.

Third-Party Services

As a convenience to our users, we may provide access or links to, or integrations with, third-party sites, services and content through the game, for example to social networks; or services provided by your device manufacturer, gaming platform, digital marketplace, device vendor or operating system provider, (collectively “third-party services”). Those third-party services may be able to collect information about you, including information about your activity in the game, and they may notify your connections about your use of the game, in accordance with their own privacy policies.

Whether the third-party service appears within our game (such as in an embedded video player), or you leave our game to access the service, the third party is in control of and independently produces, maintains, and monitors their content and their third-party services. When you use third-party services, you become subject to the third party’s terms of use and privacy policies. You should review the privacy policies of these third-party services, as their policies may differ from ours. We do not accept any responsibility or liability for the privacy practices of third parties.

Viewing, changing, correcting and removing information we have about you

You may obtain a complete record of any personal data we have about you by submitting a request to support@neveralonegame.com. If, upon your review, you determine that your personal data is incorrect or incomplete, you may notify us of the issue at support@neveralonegame.com and we will correct the errant data.

You may withdraw your consent to provide us with any personal data you have previously consented to provide us with and request that it be removed from our system by submitting a request to support@neveralonegame.com. At the time you make the deletion request, you may also obtain a copy of your personal data by so indicating along with the deletion request. If you make a deletion request, we will remove the personal data from our live system and disable your user account. Please note that due to technical, legal and regulatory requirements, your personal data may persist in archives and backups even after we have removed it from the live system.

Data breaches

In the event of a data breach in which we have reason to believe that personal data was compromised in a manner that could cause harm to our users, we will notify the affected users promptly once we become aware of the breach, generally within 72 hours. This will include notification to the affected users via email where available. These notifications will describe the nature and scope of the breach, the risks and potential consequences of the breach, the steps we are taking to address the breach and mitigate its adverse effects for our users and how users can obtain more information.

Right to file a complaint

Depending on your location, you may have a right to file a complaint with a government or other regulatory agency concerning our privacy practices or the handling of data about you.

How to contact us

If you have questions or concerns regarding this Privacy Policy, you can contact us via email at support@neveralonegame.com or at

Never Alone
c/o E-Line Media
1295 W Washington Street
Suite 105
Tempe, AZ 85281