Participants may cancel up to one month in advance with no penalties and get a full refund, or participants may rebook the next available class. Cancellations within 1 month and up to two weeks before the training date will receive credit for a future Sencha training event but not a refund. In such cases, Sencha can grant a credit for a future open enrollment course or towards an onsite training class for your organization that occurs within 60 days.

Cancellations or no-shows within two weeks of the course date are not refundable.

Sencha reserves the right to cancel an event up to two weeks in advance of the posted training date. In such cases, Sencha will either issue a full refund or book participants in the next available class. Should unforeseen events cause cancellation of a course within two weeks of the scheduled training date, Sencha will either issue a full refund or, at the participant(s) option, enroll the participant(s) in the next available class.

Sencha will undertake commercially reasonable efforts to make sure the courses happen on time and at the appointed location, and to inform the customer whenever it determines that the timing or location might be subject to change. Should natural events or other forces outside our control cause a change, Sencha will generally post a rescheduled course date within two weeks.