Send a Page

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A Page is sent to a Team and subsequently routed through that Team’s escalation policies and schedules. After your Team is onboarded to Datadog On-Call, you can start paging it.

Page from notifications

You can send a Page by mentioning a Team’s handle with oncall- prepended. For example: to send a Page to the Checkout Operations team (@checkout-operations), mention @oncall-checkout-operations.

Notification that mentions an On-Call Team.

You can send Pages to On-Call Teams wherever @-handles are supported, including monitors, Incident Management, security detection rules, Event Management, and more.

Monitors and dynamic urgencies

If you send a Page through a monitor alert, and your Team’s processing rule uses dynamic urgencies:

  • If the WARN threshold is crossed, the Page urgency is set to low.
  • If the ALERT threshold is crossed, the Page urgency is set to high.

Page manually

You can manually send a Page directly in the Datadog platform, through a tool like Slack or Microsoft Teams, or with the Datadog API.

Through Datadog

  1. Go to On-Call > Teams.
  2. Find the Team you want to page. Select Page.
    The list of On-Call Teams, showing the Checkout Operations Team. Three buttons are displayed: Schedules, Escalation Policies, Page.
  3. Enter a Page title. You can also select Tags and add more context in the Description field. Select Page.

Manually paging a Team through Datadog always results in a high urgency Page.

Through Slack or Microsoft Teams

  1. Install the Datadog app
  2. Enter /datadog page or /dd page.
  3. Select a Team to send a Page to.

Manually paging a Team from Slack or Microsoft Teams always results in a high urgency Page.

Further Reading

Additional helpful documentation, links, and articles:

Datadog On-CallDOCUMENTATION more more