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Cannot 'Renew' a subscription after the current one is cancelled #1789

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saraolson opened this issue Jun 24, 2022 · 1 comment
Open

Cannot 'Renew' a subscription after the current one is cancelled #1789

saraolson opened this issue Jun 24, 2022 · 1 comment
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@saraolson
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saraolson commented Jun 24, 2022

Steps:

  1. Cancel a subscription (ie 1-month sub)
  2. Go to the subscription screen and tap the Renew Subscription button
  3. Select another subscription, ie 3 month sub
  4. It puts you back into the sub screen with nothing changed and no IAPs recorded on our end even though Google Play took the payment (takes about 5 min to process)

Looking at Playstore subscriptions will show the new sub with the 'confirm plan' label.

What should happen: should charge right away and start the subscription, giving out proper benefits. This was found when a user wanted to switch to a 3-month sub to get an hourglass but couldn't.


Was able to test with a gift sub and successfully upgrade to a 3-month sub, puttin my remaining sub balance into additional credit. can't test cancelling a sub right now due to some issues with test sub cancellation happening at midnight on the current day, causing immediate removal of benefits even tho the sub has a short active period after cancellation.

@saraolson saraolson added this to the 3.7 milestone Jul 12, 2022
@saraolson saraolson changed the title Cannot 'Renew' a subscription after the current one is cancelled Mar 3, 2023
@saraolson saraolson changed the title Cannot 'Renew' a subscription after the current one is cancelled or if you have an active gifted sub Mar 24, 2023
@saraolson
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saraolson commented Mar 27, 2023

had a report of this not working for someone on 3/24 (22e04ed2-c2c4-4673-83f1-4fe767f78668).

google play showed the 'confirm plan' language and eventually refunded the charge. so this seems to be a 'sometimes' it doesn't work issue?

@saraolson saraolson modified the milestones: 4.2, 4.5 Jul 16, 2024
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