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Develop a new helpdesk module as a replacement of the OCA helpdesk module #357

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gonzalesedwin1123 opened this issue Mar 20, 2024 · 1 comment · May be fixed by #574
Open
6 tasks done

Develop a new helpdesk module as a replacement of the OCA helpdesk module #357

gonzalesedwin1123 opened this issue Mar 20, 2024 · 1 comment · May be fixed by #574
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@gonzalesedwin1123 @anthonymarkQA

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gonzalesedwin1123 commented Mar 20, 2024 •
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The OCA helpdesk module, which was used in the Odoo 15 version of OpenSPP as the base of the Grievance Redress Mechanism module was decided not be used in the Odoo 17 version of OpenSPP because it is licensed under AGPL. A new Grievance Redress Mechanism module for the Odoo17 version of OpenSPP must be developed.

Mode of Input:

  • Import from files (Excel, CSV)
  • APIs integration with different applications / modules using XMLRPC and JSONRPC
  • Email
  • Phone Call / Call center
  • Web backend
  • Self Service using the Web Portal UI
@gonzalesedwin1123 gonzalesedwin1123 self-assigned this Mar 20, 2024
@gonzalesedwin1123 gonzalesedwin1123 mentioned this issue Jul 23, 2024
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@gonzalesedwin1123 gonzalesedwin1123 linked a pull request Jul 23, 2024 that will close this issue
Develop a new grievance redress mechanism module as a replacement of the oca helpdesk module #490
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@gonzalesedwin1123 gonzalesedwin1123 linked a pull request Sep 9, 2024 that will close this issue
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@gonzalesedwin1123 gonzalesedwin1123 removed a link to a pull request Sep 9, 2024
Develop a new grievance redress mechanism module as a replacement of the oca helpdesk module #490
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@gonzalesedwin1123 gonzalesedwin1123 linked a pull request Sep 9, 2024 that will close this issue
Develop a new grievance redress mechanism module as a replacement for the oca helpdesk module #574
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6 tasks
@anthonymarkQA anthonymarkQA self-assigned this Sep 26, 2024
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Findings: Returned to DEV

Issues found:

  • missing GRM manager role
  • missing GRM user access role setup
  • no Kanban board found as per steps in the ticket indicated

Steps to replicate:

  1. create a runboat instance with this PR
  2. login to the instance as admin
  3. Install modules for spmis
  4. Install the module spp_grm.
  5. Create a group and individual in registry
  6. Open an individual or group.
  7. Click the Tickets button to display the existing tickets for the registrant or create a new one.
  8. To manage the tickets, a Grievance Redress Mechanism (GRM) manager can assign the tickets to GRM users who will perform the necessary actions based on the description of the ticket. This is done by clicking the Helpdesk menu. - no GRM manager or GRM user role found or configured.
  9. In the Helpdesk UI, a list of tickets will be displayed. Open a ticket to assign to a GRM user.
  10. GRM users can only see the tickets assigned to them. A kanban view is available and can be used to easily change the stage of the tickets. -- no Kanban board is visible in the UI
  11. Communications, schedule activities, and upload or open files can be done using the chatter.

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@anthonymarkQA anthonymarkQA removed their assignment Oct 11, 2024
@anthonymarkQA anthonymarkQA self-assigned this Oct 18, 2024
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