Hotels.com: Book Hotels & More

Hotels.com LP

4,8

682K reviews

10M+

Downloads

Editors' choice

Everyone

About this app

Find and book your perfect somewhere with the Hotels.com app.

GET REWARDED THROUGH OUR APP

- Access Member Prices* of 10% or more on over 100,000 hotels worldwide.
- Join One Key™, our travel program that unlocks a world of instant benefits and perks.
- Earn OneKeyCash™*** and use this whenever you want and instantly save on your next trip.
- One Key Silver, Gold and Platinum members can enjoy extra perks at select VIP Access properties.

FIND THE HOTEL THAT’S JUST RIGHT FOR YOU

- Choose from over 500,000 properties worldwide.
- Whether you’re planning a short hotel stay, last minute weekend getaway, long holiday, business trip, or anything in between, we have a property for every kind of travel.
- Enjoy the flexibility of free cancellation on most hotels**.
- Compare hotel prices, ratings and amenities side-by-side using our comparison tool.
- Use Trip Planner to organise your travel plans in one place. Save your favourite hotels, holiday rentals, resorts and more, and share these with friends and family.
- See the hotel or holiday rental location on a map and read verified guest reviews.

FAST, EASY, & SECURE BOOKING ON OUR APP

- It only takes a few taps to book your hotel.
- Pay now or later on most hotels.
- Save your payment details to book future trips even faster.
- Last minute hotel booking.

OUR APP IS YOUR PERFECT TRAVEL COMPANION

- Save your confirmation and access your hotel or holiday rental booking details anytime – even offline.
- Easily manage your hotel or holiday rental booking on the go.
- Contact us or the hotel or holiday rental owner directly from the app.
- Opt-in for push notifications and we’ll send you updates about your hotel stay.

*Member Prices are available on select hotels to logged in members and app users. The discount will be applied to the price of selected hotels (excluding applicable taxes and other fees). Subject to terms and conditions, see site for details.

**Free cancellation on most hotels. Some hotels require you to cancel at least 24-48 hours before check-in. See property pages on our app for details.

***OneKeyCash™ is not redeemable for cash and can only be used on Expedia, Hotels.com and Vrbo.

The Hotels.com app uses information for analytics, personalisation, and advertising. By downloading our hotel app, you agree to our privacy and cookies policies https://uk.hotels.com/customer_care/privacy.html.

Updated on

03 Nov 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.

This app may share these data types with third parties

Messages, App activity and Device or other IDs

This app may collect these data types

Location, Personal info and 9 others

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

4,8

659K reviews

Michael Buksas

28 August 2024

It's great when it works. On my device it constantly generates "something went wrong on our end" errors, won't let me sign in, claims I'm offline, etc, etc. Nothing I've found to fix it has worked. (Clearing the cache, clearing the data, reinstalling) Thank goodness you can still use the website on Mobile. Otherwise, I don't think you could be confident that you can get your reservation information when you need it.

123 people found this review helpful

Hotels.com LP

28 August 2024

Thank you for sharing this with us. We’re aware of some log-in issues with the app and are currently investigating and working to resolve.

John Mistretta

02 October 2024

Absolutely horrible experience with my recent booking. I booked under a discounted member rate. Two weeks later, my itinerary showed I would be billed at the non-discounted rate $28/night higher. Customer service said they can't help because all they can verify is current & past non-discounted pricing, not the discounted rate that change daily on their site. This is bait & switch pricing. But lesson learned, screenshot your discounted price when you book, so they'll be forced to honor pricing.

79 people found this review helpful

Hotels.com LP

02 October 2024

Hi, we're sorry to hear this. We want to improve your experience, but unfortunately can't direct message on this platform – please reach out to our direct support channels at service.hotels.com so we can learn and improve.

William Swearson

17 October 2024

They switch to this onenkey cash rewards system. It's a joke. The "savings" cost is not really a savings, just a pr stunt to make it seem like you're getting a deal. Honestly, I usually just try and book directly with the hotel. I have gotten better rates, rooms, and overall better experience doing it that way.

29 people found this review helpful

Hotels.com LP

29 October 2024

We know this is a big change and you’re frustrated with One Key. We want to share some of the new benefits. You’ll be able to earn and use rewards on eligible bookings across Expedia, Hotels.com, and Vrbo, and use those rewards as soon as they’re in your account. You can learn more on our website expedia.com/one-key.