Lost Ark Bans for Refunds; Head's Up if You Bought a Founder's Pack
In recent days, players have been complaining about getting banned in Lost Ark after asking for refunds for Founder's Packs. To avoid sharing their fate, there is one important thing to keep in mind.
Even before the game's release Founder's Packs for Lost Ark were very popular on Steam. Unfortunately it turns out that some players who are not satisfied with the content of the extras and asked for a refund, have been banned by the administration. What is the reason for this and is the punishment justified? We invite you to read.
Ban for refund request
A few days ago one of the Reddit users complained about a situation that happened to him. The player asked for a refund for the Platinum Founder's Pack, which was used on a character previously deleted by the player. The pack was purchased during a server restart.
This is how the player describes the next events:
"When the servers came back up -
- I created a character on Shandi [a US server - ed. note] named Soandso.
- I saw the Platinum Founders pack, clicked on it but did not select any of the items since I knew it was a onetime thing, and I saw how Asmongold got an item he did not want, so I was going to be very cautious when I did select my items.
- My son could not join me on Shandi.
- So, I went to Rohendel, and tried creating the same character name - Soandso, but it was taken.
- I went back to Rohendel, deleted Soandso.
- I went back to Shandi and created Soandso to play with my son.
- I then asked for a refund on the Platinum pack since I figured it was lost and I could no longer use it.
- I received a refund.
- I continued to play as free to play and got my character to level 21.
- Now this morning I got a message saying I am banned for abusive behavior/misconduct.
- I appealed the ban and received a link sending me to a New World website for disputing a ban.
- I tried calling Amazon and was transferred 3x and none of the people I spoke with had any clue what I was talking about, rightfully so, it is obvious that Amazon is in no way setup to manage/run a video game franchise at the development level or customer support level."
Amazon is banning people for nothing? The creators explain
On the game's official forum you can also find discussions about unexplained bans for requesting a refund. In this case, the forum moderators hastened to explain:
"Just for clarity, the reason this happens when an item is purchased and consumed from the product inventory is because a Steam refund will revoke the “DLC” pack from your account, but not the items from your inventory in-game – there is not a way to do this through a Steam refund, which means that this would be a highly abusable system where folks could constantly refund, get money back, and keep everything they purchased.
You will not be banned if you get a refund on an item that is still in your product inventory. All opinions and feedback are free to be shared, but I wanted to shed some light onto why this system is in place," wrote Roxx, a moderator on Lost Ark forum.
In other words, in the case of having consumed items included in the Founder's Packs and despite the fact that Steam recognizing our request, the administration of Lost Ark will prevent potential abuse. Keep this in mind in case you yourself wish to apply for a refund.
