How to Maximize Value from Your Finance and Accounting Outsourcing (FAO) Engagements

A Thought Leadership Paper by Everest Group, supported by Infosys BPM

Amid changing business dynamics, the CFO’s role has evolved to that of a strategic partner, while the expectations of organizations for their service providers to provide more strategic support have also risen. With the added imperative of finance transformation along with key concerns such as cost optimization, productivity improvement, and digital transformation to navigate economic uncertainty, organizations have become more open to leveraging third-party support.

In this space, it is a pleasure to present this Everest Group thought leadership paper titled "How to Maximize Value from Your Finance and Accounting Outsourcing (FAO) Engagements". Anup Kapoor, Executive Vice President and Global Head of Capability & Operations, Infosys BPM, has shared his thoughts through a foreword on this topic.

The paper examines evolving trends for CFOs and FAO service providers, the stages of FAO engagement maturity, and the multi-faceted value levers that drive transformative outcomes. Backed by industry research and focused on delivering insights and practical guidance, it aims to shed light on value maximization and measurement in FAO engagements. The paper also introduces Everest Group’s ‘Value Capture Matrix’ – a proprietary framework for measuring value achieved through outsourcing and discussing the two distinct aspects to focus, while aiming for value maximization and acceleration.