Infosys Positioned as a Leader in ISG Provider Lens’ reports on Future of Work - Services and Solutions 2022 in Australia and the US

Infosys has been ranked a Leader in the ISG Provider Lens™ reports on the Future of Work - Services and Solutions 2022 in Australia and the US. In both countries, Infosys has been recognized as a Leader across four quadrants: Workplace Strategy Transformation Services, Digital Service Desk and Workplace Support Services, Managed Workplace Services - End User Technology - Large Accounts, and Managed Employee Experience Services.

For the study, ISG evaluated a total of 30 managed service providers and vendors in Australia and 37 in the US based on the breadth of their products and services portfolio, market presence, and competitive position. Infosys was distinguished for demonstrating excellence and quality across its comprehensive products and services portfolio, employee experience platforms, and connected workspaces with a focus on reskilling and learning, sustainability, and digital adoption.

The reports highlighted Infosys’ strengths with regards to the following:

• Digital Service Desk and Workplace Support Services: Infosys offers industry-focused support capabilities, leveraging AR, and continued focus on trainings even for service desk agents along with a highly evolved delivery system.
• Workplace Strategy Transformation Services: Infosys’s comprehensive workplace transformation strategy includes its Digital Workplace Advisory services such as assessment, transformation roadmap, and continuous service improvement and innovation as well as its strategic consulting on sustainability roadmaps for building a sustainable and adaptive workplace.
• Managed Workplace Services - End User Technology - Large Accounts: With its diverse partners and increased scale, Infosys’ provision of endpoint and device management services, along with analytics-focused, experience-driven end-user technology services make it an all-encompassing offering in the category.
• Managed Employee Experience Services: Infosys’ provision of a broad employee experience management service portfolio led by platforms focused on learning, experience design, and collaboration makes it a leader in the field.

To read the full reports, please visit:
Australia report: https://www.infosysbpm.com/offerings/functions/customer-service-outsourcing/documents/future-work-services-solutions2022-australia.pdf
US report: https://www.infosysbpm.com/offerings/functions/customer-service-outsourcing/documents/future-work-services-solutions2022-usa.pdf

For more information on Infosys BPM’s Customer Service Outsourcing, please visit: https://www.infosysbpm.com/services/customer-service-outsourcing.html