Programming

Zendesk This page features the latest and most popular technology books focused on Zendesk. Zendesk is a popular customer service software that allows companies to provide efficient support across channels like email, social media, chat, and self-service. The 600-word SEO optimized description provides an overview of the key capabilities of Zendesk and what readers can learn from the featured books, such as customizing Zendesk, integrating it with other systems, building automated workflows, securing the system, and troubleshooting issues. It highlights top titles like Mastering Zendesk for administrators and decision makers looking to get the most value from the platform.

Bestsellers

A range of our top selling data products from the last year

Mastering Zendesk

Jan 2017 412 pages

eBook

€22.99 ~~€32.99~~

Mastering Customer Success

May 2024 170 pages

eBook

€13.99 ~~€20.99~~

What's New

Our latest data releases from the last few months.

Mastering Zendesk

Jan 2017 412 pages

eBook

€22.99 ~~€32.99~~

Mastering Customer Success

May 2024 170 pages

eBook

€13.99 ~~€20.99~~

The Most Popular in Zendesk

Mastering Zendesk

Zendesk is a cloud-based customer service solution that is widely used because it is easy, efficienct, flexible, and low cost. It is highly scalable and is great for organizations of all sizes. If you’re a Zendesk administrator and are looking to explore advanced-level concepts, then this book is for you. It covers the core functionalities such as managing users, groups, and the organization, and creating and adding custom fields. You will learn how to add customized ticket channels to your account. Then, you will focus on customizing business rules and extending Zendesk with JIRA and Salesforce. Towards the end, the book emphasizes security and troubleshooting aspects as well as providing tips and tricks to create a more efficient support environment. By the end of this book, you will be able to turn a basic Zendesk setup into a highly customized working environment.

Cedric F. Jacob

Paperback Jan 2017 412

€41.99

Quick Learns

Our programming books which are under 200 pages long.

Mastering Customer Success

May 2024 170 pages

eBook

€13.99 ~~€20.99~~

Beginner's Corner

Our top picks for starting your programming journey.

Mastering Zendesk

Jan 2017 412 pages

eBook

€22.99 ~~€32.99~~

Current Year Titles

2024 Essentials

Mastering Customer Success

May 2024 170 pages

eBook

€13.99 ~~€20.99~~

Popular Authors (10)

Mr. Mark Price

Mark J. Price is a Microsoft Specialist: Programming in C# and Architecting Microsoft Azure Solutions, with over 20 years' experience. Since 1993, he has passed more than 80 Microsoft programming exams and specializes in preparing others to pass them. Between 2001 and 2003, Mark was employed to write official courseware for Microsoft in Redmond, USA. His team wrote the first training courses for C# while it was still an early alpha version. While with Microsoft, he taught "train-the-trainer" classes to get other MCTs up-to-speed on C# and .NET. Mark holds a Computer Science BSc. Hons. Degree.

Most popular book of Mr. Mark Price

C# 8.0 and .NET Core 3.0 – Modern Cross-Platform Development

See 7 other products by Mr. Mark Price

Dr. Sebastian Raschka

Sebastian Raschka is an Assistant Professor of Statistics at the University of Wisconsin-Madison focusing on machine learning and deep learning research. As Lead AI Educator at Grid AI, Sebastian plans to continue following his passion for helping people get into machine learning and artificial intelligence.

Most popular book of Dr. Sebastian Raschka

Instant Heat Maps in R How-to

See 5 other products by Dr. Sebastian Raschka

Antonio Melé

Antonio Melé has been crafting Django projects since 2006, for clients spanning multiple industries. He is Engineering Director at Backbase, a leading global fintech firm dedicated to facilitating the digital transformation of financial institutions. He co-founded Nucoro, a digital wealth management platform.nnIn 2009 Antonio founded Zenx IT, a company specialized in developing digital products. He has been working as CTO and consultant for several tech-centric startups. He has also managed development teams building projects for large enterprise clients. He has an MSc in Computer Science from Universidad Pontificia Comillas and completed the Advanced Management Program at MIT Sloan. His father inspired his passion for computers and coding.

Most popular book of Antonio Melé

Django 3 By Example

See 3 other products by Antonio Melé

Ardit Sulce

Ardit Sulce is a Python programmer, teacher, and founder of PythonHow. He graduated in 2013 with a master’s degree in science (geospatial technologies) from the University of Muenster in Germany, focusing on using Python for remote sensing. Ardit has worked with companies such as the Center for Conservation Geography to map and understand Australian ecosystems, image processing with the Swiss in-Terra, and data mining to gain business insights with the Australian Rapid Intelligence.

Most popular book of Ardit Sulce

Django Crash Course with Examples

See 2 other products by Ardit Sulce

Christophe Foulon

Christophe Foulon, senior manager and cybersecurity consultant at F10 FinTech, brings over 15 years of experience as a vCISO, information security manager, adjunct professor, author, and cybersecurity strategist with a passion for customer service, process improvement, and information security. He also has spent more than 10 years leading, coaching, and mentoring people. As a security practitioner, Christophe is focused on helping businesses tackle their cybersecurity risks while minimizing friction, resulting in increased resiliency, and aiding to secure people and processes with a solid understanding of the technology involved. He also hosts the Breaking into Cybersecurity podcast and co-authored Develop Your Cybersecurity Career Path.

Most popular book of Christophe Foulon

Hack the Cybersecurity Interview

See 2 other products by Christophe Foulon

Gabriel Baptista

Gabriel Baptista has been working with software development since the beginning of .NET. Today, his main contributions are managing numerous projects for retail and industry. He is an Azure Platform-as-a-Service (PaaS) solution specialist, teaches at Computing Engineering universities, and helps tech startups as a mentor.

Most popular book of Gabriel Baptista

Software Architecture with C# 9 and .NET 5

See 3 other products by Gabriel Baptista

Mr. Jimmy Engström

Jimmy Engström  has been developing ever since he was 7 years old and got his first computer. He loves to be on the cutting edge of technology, trying new things. When he got wind of Blazor, he immediately realized its potential and adopted it when it was in beta. He has been running Blazor in production since it was launched by Microsoft.nHis passion for the .NET industry and community has taken him around the world, speaking about development. Microsoft has recognized this passion by awarding him the Microsoft Most Valuable Professional award 10 years in a row.

Most popular book of Mr. Jimmy Engström

Web Development with Blazor

See 3 other products by Mr. Jimmy Engström

Ben Auffarth

Ben Auffarth is a full-stack data scientist with more than 15 years of work experience. With a background and Ph.D. in computational and cognitive neuroscience, he has designed and conducted wet lab experiments on cell cultures, analyzed experiments with terabytes of data, run brain models on IBM supercomputers with up to 64k cores, built production systems processing hundreds and thousands of transactions per day, and trained language models on a large corpus of text documents. He co-founded and is the former president of Data Science Speakers, London.

Most popular book of Ben Auffarth

Artificial Intelligence with Python Cookbook

See 3 other products by Ben Auffarth

Greg Deckler

Greg Deckler is a 7-time Microsoft MVP for Data Platform and an active blogger and Power BI community member, having written over 6,000 solutions to community questions. Greg has authored many books on Power BI, including Learn Power BI 1st and 2nd Editions, DAX Cookbook, Power BI Cookbook 2nd Edition and Mastering Power BI 2nd Edition. Greg has also created several external tools for Power BI and regularly posts video content to his YouTube channels, Microsoft Hates Greg and DAX For Humans.

Most popular book of Greg Deckler

Learn Power BI

See 6 other products by Greg Deckler

Carl-Hugo Marcotte

Carl-Hugo Marcotte is a software craftsman who has developed digital products professionally since 2005, while his coding journey started around 1989 for fun. He has a bachelor's degree in computer science.nHe has acquired a solid background in software architecture and expertise in ASP.NET Core through creating a wide range of web and cloud applications, from custom e-commerce websites to enterprise applications. He served many customers as an independent consultant, taught programming, and is now a Principal Architect at Export Development Canada.nPassionate about C#, ASP.NET Core, AI, automation, and Cloud computing, he fosters collaboration and the open-source ethos, sharing his expertise with the tech community.

Most popular book of Carl-Hugo Marcotte

An Atypical ASP.NET Core 5 Design Patterns Guide

See 3 other products by Carl-Hugo Marcotte

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