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National Consumer Disputes Redressal Commission

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National Consumer Disputes Redressal Commission
राष्ट्रीय उपभोक्ता विवाद निवारण आयोग
NCDRC
Agency overview
Formed1988[1]
JurisdictionIndia
HeadquartersNew Delhi[2]
Agency executive
Websitencdrc.nic.in


The National Consumer Disputes Redressal Commission (NCDRC) is a quasi-judicial government commission established in India in 1988 under the Consumer Protection Act of 1986.[3] Headquartered in New Delhi, it serves as the apex national-level forum for consumer dispute resolution in India.[3] The NCDRC is headed by a sitting or retired judge of the Supreme Court of India or a sitting or retired Chief Justice of a High Court.[4]

The commission has jurisdiction to entertain consumer complaints valued at over ₹2 crore (US$250,000) and also possesses appellate and revisional authority over State and District Consumer Disputes Redressal Commissions.[5] It forms part of a three-tier quasi-judicial system established under the Consumer Protection Act to provide speedy and inexpensive redressal of consumer disputes.[4]

As of 2024, the NCDRC is headed by Justice Amreshwar Pratap Sahi, former Chief Justice of Patna and Madras High Courts, and comprises nine other members.[4][1] Appeals against NCDRC orders can be filed with the Supreme Court of India within 30 days.[3]

History

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The NCDRC was established in 1988 under the provisions of the Consumer Protection Act, 1986.[4] The creation of this quasi-judicial body was a significant milestone in India's consumer protection landscape, aimed at providing speedy and inexpensive redressal of consumer disputes.[6] The first president of the NCDRC was Justice V. Balakrishna Eradi.[4] Since its inception, the NCDRC has played a crucial role in promoting and protecting consumer rights in India.[7][8] The Commission's establishment was part of a three-tier quasi-judicial machinery set up at the national, state, and district levels to address consumer grievances effectively.[9]

Over the years, the NCDRC's jurisdiction and functions have evolved. Initially, it could entertain complaints where the value of goods or services exceeded ₹1 crore. However, with the enactment of the Consumer Protection Act, 2019, this pecuniary jurisdiction was revised to cover complaints valued above ₹10 crore.[6] The NCDRC continues to operate from its headquarters in New Delhi, serving as the apex body in the consumer disputes redressal mechanism of India.[4]

See also

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References

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  1. ^ a b "NCDRC Website Home Page". NCDRC. Archived from the original on 21 July 2011. Retrieved 18 December 2012.
  2. ^ "NCDRC - Contact Info". NCDRC. Archived from the original on 28 January 2013. Retrieved 4 January 2013.
  3. ^ a b c "About Us". National Consumer Disputes Redressal Commission. Retrieved 14 July 2024.
  4. ^ a b c d e f "History". National Consumer Disputes Redressal Commission. Retrieved 14 July 2024.
  5. ^ "National Consumer Disputes Redressal Commission (NCDRC)". BYJU'S. Retrieved 14 July 2024.
  6. ^ a b "National Consumer Disputes Redressal Commission (NCDRC)". BYJU'S. Retrieved 14 July 2024.
  7. ^ "National Consumer Commission enforces its refund order, monitors timely payments". The Times of India. 23 November 2023. ISSN 0971-8257. Retrieved 14 July 2024.
  8. ^ Das, Neelanjit (4 May 2024). "Want to fight a case in consumer court? Know the process and timeline of filing a case in district, state and national level". The Economic Times. ISSN 0013-0389. Retrieved 14 July 2024.
  9. ^ "CONFONET". Computerisation and Computer Networking of Consumer Forums in Country. Retrieved 14 July 2024.
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