Guardian App Support
Get your Guardian questions answered and help fellow Guardian users
Vehicle Mobile App Support
Find FAQ's and support for MyBrand app
Mobile App Support Topics from OnStar Subscribers
Vehicle status not updating
Just bought a new Silverado 1500 , onstar app and the account on the desktop still shows 5 days old info for :milesfuel leveloil life tire pressureRest of the app works ok. I know is not the app since the same info it is shown on the OnStar accountI ...
MyChev App
Just purchased our 2nd Chevrolet EV. App no longer working. Tried all recommendations, updating phone and uninstalling and reinstalling App. Please advise.
Error Adding Family
I cannot add a family member to my plan. It gives me an error.
VEHICLE STATUS 2022 CHEVROLET 2500
I had my vehicle repaired last week after a joint broke on monday i used my onstar to. All for help and a tow. App worked fine that day but has not updated any vehicle status since. I've reviewed many posts on here and done all the common steps..sign...
Resolved! 2024 GMC Terrain
My maps on the GMC app is locating my 2024 Terrain down the road and across the street from my driveway. It will not locate or show that it is physically in my driveway. How do I reset so it actually recognizes my home address.
Can't log into Mycadillac
Mycadllac app will not let me log in. It was working 24hrs ago. I have tried uninstalling, reinstalling. No help. I have called OnStar. No help. It tells me to sign in and then nothing. I have seen others with this same problem. I did not see the sol...
Linking MyGMC skill in Alexa app broken for months!
The myGMC skill in the Alexa app has been broken since June 2024! There are countless reviews in the Alexa app under the MyGMC skill, does anyone even monitor these reviews?? Has the app been scrapped but you are not telling anyone? What's going on h...
Resolved! Errant notification on My Chevrolet App
I received a text from OnStar this morning stating I had two flat rear tires. Checked the My Chevrolet App and showed two rear tires were flat and 0 PSI.went to check the vehicle and everything was fine?
Vehicle status will not update in app, 2021 Colorado
This has been an on-going issue for my 2021 Colorado for nearly 2 months. Pay for remote access plan and the app has not updated since 6/21/24! When I tested the app on 2 different Android phones, there was no change in vehicle status in the app. Th...
2024 Silverado My Chevrolet App Climate Controls not an option
As stated in the title I have a new 2024 Silverado and I do not have the option to set my climate controls with the My Chevrolet App. I made sure the app is updated. How can I enable this option?
MyChevrolet App Vehicle Status/Info Not Updating
My vehicle status, i.e. tire pressure, fuel level, miles, trip info, etc., has not updated in over 3 weeks. I've deleted/reinstalled the app, had a new signal sent, all of the things I've been recommended to try. None of these have worked. Please hel...
Remote Start Button Missing
Hi, I just recently signed up for onstar with my 2021 equinox and was told i’d have the remote start feature in the app but I have no start button in my app. I only have lock, unlock and start alarm. I confirmed with a tech my car and plan was compat...
