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One-Stop-Solutions

Customer Care: The One-Stop Solution for Electronic Issues

oneS

One-Stop Solutions is a Java-based application designed to streamline customer service for electronic issues. Customers can create and track issues with ease, while operators handle and resolve the issues efficiently. With CustomerCare, customers can expect a seamless and hassle-free experience in resolving their electronic problems. The application provides a centralized platform for managing electronic issues, making it a one-stop solution for all customer service needs. CustomerCare elevates the customer experience by providing a fast, reliable and effective solution to electronic issues.

The goal of the project is to streamline the process of resolving electronic issues for customers and assign operator to particular issues by admin and make it easier for operators to manage and resolve these issues efficiently. The project provides a user-friendly interface for customers to report their issues. One Stop Solution is designed to enhance the customer experience by providing a fast, reliable and effective solution to electronic issues, making it the one-stop solution for all customer service needs.

Clone the project

  git clone https://github.com/pranshubisht9/One_Stop_Solutions.git

Module Wise Functionality

Admin

  • Login/Register
  • Create Operator
  • Create Department
  • View Department
  • View Employee

Operator

  • Login
  • View Issue by id/ type
  • View Customer by Firstname/Email/Id
  • Create Solution
  • View Solurtion by Id, Issue Id.

Customer

  • Login/Registration
  • View Issue
  • Create/ Delete Issue
  • Reopen issue

Entity Relationship (ER) Diagram Model

updatedEROSSoln

Tech Stack Used

Front End

  • Javascript
  • HTML
  • CSS

Back End

  • Java-8
  • Spring Boot
  • Hibernate
  • Data JPA
  • Maven
  • Validation
  • Lombok
  • MySQL

Tools

  • Swagger
  • VS Code
  • IntelliJ
  • STS

Contributions

  • Pranshu Singh Bisht
  • Kapil Khursade
  • Shubadeep Bid
  • Mukta Raj

Sample View

Home Page

1index

Admin Side

admin

All department

Operator added

Operator Side

Operator

customerswithname

issueResolved

Customer Side

customer

issueadded

invalid issue id

Deployed Front End

Link

Video Demonstration

Link