Error with Shaka Player on Firefox: DRM.REQUESTED_KEY_SYSTEM_CONFIG_UNAVAILABLE #7057
Labels
browser: Firefox
Issues affecting Firefox or Gecko derivatives
component: ClearKey
The issue involves the ClearKey DRM
priority: P1
Big impact or workaround impractical; resolve before feature release
status: archived
Archived and locked; will not be updated
type: bug
Something isn't working correctly
Milestone
Issue Description:
When using Shaka Player to play encrypted content with ClearKey DRM in Firefox, an error occurs with the message "Error code 6001 object" and "Shaka Error DRM.REQUESTED_KEY_SYSTEM_CONFIG_UNAVAILABLE ()". This issue does not occur in Chrome or Edge browsers, where the player functions correctly without errors.
Steps to Reproduce:
3 .Observe the error message in the browser console: "Error code 6001 object" and "Shaka Error DRM.REQUESTED_KEY_SYSTEM_CONFIG_UNAVAILABLE ()".
Expected Behavior:
The Shaka Player should successfully load and play encrypted content using ClearKey DRM on all major browsers including Firefox, without encountering DRM configuration errors.
Actual Behavior:
Encountered "Error code 6001 object" with "Shaka Error DRM.REQUESTED_KEY_SYSTEM_CONFIG_UNAVAILABLE ()" specifically on Firefox, indicating a failure to retrieve or configure the DRM system correctly.
Environment:
Additional Information:
Screenshots:
Attach any relevant screenshots showing the error message in Firefox's console.
Notes:
This issue is critical for project success as Firefox compatibility is necessary for wider audience reach. Seeking guidance on resolving the DRM configuration error specifically in Firefox while using Shaka Player with ClearKey DRM.
Next Steps:
This structured issue report aims to provide clarity on the encountered problem and seeks guidance for resolution to ensure seamless playback across all supported browsers.
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