Powerful Visibility into End-to-End Call Flows Accelerates Resolution of Subscriber Trouble Tickets

Your ability to quickly isolate the root cause and remove performance barriers is critical to maintaining customer satisfaction and protecting revenue. nGenius Session Analyzer addresses the growing complexity of new technology, service introductions, element interoperability requirements, and dynamic usage patterns with the most powerful call flow analysis capabilities in the industry.

Benefits

Accelerated Set-Up and Configuration

An easy-to-use, scenario-driven interface takes the complexity out of robust configurations and time-consuming filter selections independent of the underlying instrumentation.

Actionable View of Complex Call Flows

Full and accurate correlation of every call ensures relevant signaling and media messages for each session are collected and presented with clarity.

Productivity Improvements

Intuitive, drill-through workflows reduce the mean time to resolution (MTTR) for subscriber troubleshooting and session analysis while equipping non-expert personnel with guidance on best next steps.

Isolate and Resolve Performance Barriers Quickly

The nGenius Session Analyzer application empowers service providers to troubleshoot a wide range of subscriber sessions and events. Designed to streamline workflows within a single application, nSA utilizes the nGeniusONE solution to provide a consistent end-user experience for network operations teams. All trace functions are supported across deployed ISNG, ISNG RAN, G10, GeoBlade, GeoSoft RAN and SpIprobe platforms for a comprehensive and correlated end-to-end view.

Features

Session Summaries

Distribution dashboards isolate key subscriber information in session context to accelerate root cause identification and severity.
Complete and Accurate Call Flow Visibility

Multi-protocol support delivers visibility into complex call paths across technologically-diverse domains while signaling and media correlation offers a complete picture of network issues.
Streamlined Workflows

Easily click from summaries to ladder diagrams and individual packets to shorten investigation paths and accelerate resolution time.

Call flow and session trace tools are critical for Network Operations personnel to uncover and analyze the specific calls and sessions that fail to deliver required performance.

Session Summaries

Distribution dashboards isolate key subscriber information in session context to accelerate root cause identification and severity.

Whether prompted by threshold-based network alarms or customer escalation, call flow analysis applications are mission critical for network operators.

Complete and Accurate Call Flow Visibility

Multi-protocol support delivers visibility into complex call paths across technologically-diverse domains while signaling and media correlation offers a complete picture of network issues.