Customer expectations have evolved. Their journey starts on a device. Now you can meet them there. Extend your reach to the earliest customer need, on any channel or device with digital and self-service.
“95% of consumers say that customer service has an impact on their brand loyalty, citing easy access to digital channels, online self-service, and professional agents as important factors.”
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Digital and Self-Service: FAQs
The new standard for exceptional customer experiences
CXone recognizes every interaction as a measure of customer experience to ensure every customer journey is connected, intelligent, and complete.
The right information, at the right time.
Faster self-service leads to better experiences. CXone helps customers find what they’re looking for, while moving seamlessly between self-service and live agents.
NICE provides digital solutions and self-service with industry-leading knowledge management, AI-powered chat bots that utilize conversational and generative AI technology to offer proactive consumer support, powerful AI-backed contact center tools for supervisors and agents, interactive voice response (IVR) tools, web & mobile engagement, and workflow and experience optimization, to name a few. Get to know more about NICE's digital and self-service offerings on our product page.
To offer the highest quality CX at scale, it's critical to focus your efforts on proactive measures. CXone Guide continuously monitors pain points to optimize the online journey to drive customer engagement, ensuring customer loyalty and increased customer satisfaction at scale.
Enlighten Actions leverages specialized AI models for CX, the latest generative AI models, and advanced applications within CXone to gain faster access to data and analytics, all aimed at helping you close execution gaps and drive your business forward.
NICE CXone Expert is the industry’s leading cloud-native customer service Knowledge Management solution, meeting customers on any device at their point of need. From search engines to CRMs, web pages, conversational AI chat bots, and more, Expert ensures highly accurate and easily accessible self-service answers.
NICE conversational AI and chat bots are tailored specifically for CX and trained to handle complex queries in the most human-like manner, providing industry-specific interactions with brand-safe guardrails that provide superior customer support and save agents time.
Enlighten Autopilot
Elevate self-service experiences with an AI-powered virtual agent that guides customers. Guarantee accurate answers with trusted company knowledge and natural language chat.
The future is conversational. Engage customers with AI-powered intelligent virtual agents and chatbots that converse naturally to radically improve the automated experience.
Engage customers proactively. It’s a whole new era of proactive engagement where you know to contact your customer before they even know they need you.
